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Airport information assistant
Airport information assistants help passengers in airports.
Average salary (a year)
£13000.0
Starter
£22000.0
Experienced
Typical hours (a week)
36.0 to 38.0 hours
a week
Work Hours
evenings / weekends / bank holidays
on a rota
How to become
Explore the different ways to get into this role
You can get into this job through:a college course; an apprenticeship; working towards this role; applying directly
College
You could take a college course like a Level 2 Certificate in Aviation Operations which will give you some of the skills and knowledge required for this role.
Entry requirements
You'll usually need:
  • 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
More Information
search for courses|/find-a-course
equivalent entry requirements|https://www.gov.uk/what-different-qualification-levels-mean/list-of-qualification-levels
funding advice|https://www.gov.uk/further-education-courses/financial-help
Apprenticeship
You can complete an intermediate apprenticeship in customer service, or aviation ground operative intermediate apprenticeship for passenger services.
Entry requirements
You'll usually need:
  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
More Information
equivalent entry requirements|https://www.gov.uk/what-different-qualification-levels-mean/list-of-qualification-levels
guide to apprenticeships|https://www.gov.uk/apprenticeships-guide
Work
You could find work on a temporary or seasonal contract in an airport before being offered a permanent position.
Direct Application
You can apply directly to become an airport information assistant. Most employers would expect you to have a good standard of general education, including GCSEs at grades 9 to 4 (A* to C) in English and maths, or equivalent qualifications.
More Information
Career Tips
Experience in customer service would give you an advantage when looking for work. Foreign language skills might also be useful.
What it takes
Find out what skills you’ll use in this role
Skills and knowledge
You'll need:
    Customer service skills
    Patience and the ability to remain calm in stressful situations
    The ability to work well with others
    The ability to accept criticism and work well under pressure
    To be flexible and open to change
    Sensitivity and understanding
    Excellent verbal communication skills
    Knowledge of english language
Digital Skills Level
to be able to use a computer and the main software packages competently
Other Requirements
You'll usually need to be over 18 to meet shiftwork regulations.
You'll normally need your own transport to get to and from the airport, as public transport may not cover all of your shift times.
What you will do
Discover the day-to-day tasks you’ll do in this role
Day to day tasks
On a typical day you may
give out flight information, direct passengers around the airport, answer telephone and online enquiries, make announcements on the public address system, handle complaints, update and monitor flight information systems
In smaller airports you could also
exchange currency, book hotels and car hire, deal with lost property
Working environment
You could work at an airport.
Your working environment may be crowded.
Career Path & Progression
Look at progression in this role and similar opportunities
After gaining experience, you could go on to be a supervisor, manager or flight dispatcher.
Job profile data provided by The National Careers Service.
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