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Hotel porter
Hotel porters welcome guests, carry their luggage and answer their questions.
Average salary (a year)
£14000
Starter
£19000
Experienced
Typical hours (a week)
37.0 to 39.0 hours
a week
Work Hours
evenings / weekends / bank holidays
on split shifts
How to become
Explore the different ways to get into this role
You can get into this job through:a college course; an apprenticeship; applying directly
College
You can take a college course before you look for work, like
Level 1 Certificate in Introduction to the Hospitality Industry, Level 1 Introduction to Customer Service
Entry requirements
You may need:
  • 2 or fewer GCSEs at grades 3 to 1 (D to G), or equivalent, for a level 1 course
More Information
equivalent entry requirements|https://www.gov.uk/what-different-qualification-levels-mean/list-of-qualification-levels
funding advice|https://www.gov.uk/further-education-courses/financial-help
search for courses|/find-a-course
Apprenticeship
You can start by doing a hospitality team member intermediate apprenticeship.
Entry requirements
You'll usually need:
  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
More Information
equivalent entry requirements|https://www.gov.uk/what-different-qualification-levels-mean/list-of-qualification-levels
guide to apprenticeships|https://www.gov.uk/apprenticeships-guide
Direct Application
You can apply directly to employers if you've got some of the relevant skills and knowledge needed for this job. Experience in customer service will be helpful though not essential.
Employers will be interested in your personal qualities and will expect you to be hardworking, honest and a reliable timekeeper.
What it takes
Find out what skills you’ll use in this role
Skills and knowledge
You'll need:
    Customer service skills
    The ability to work on your own
    The ability to work well with others
    Physical fitness and endurance
    Excellent verbal communication skills
    Active listening skills
    Concentration skills
    The ability to accept criticism and work well under pressure
Digital Skills Level
to be able to carry out basic tasks on a computer or hand-held device
What you will do
Discover the day-to-day tasks you’ll do in this role
Day to day tasks
On a typical day you could
welcome guests to the hotel and carry their luggage, answer queries about the hotel and make reservations, arrange taxis and book tickets, run errands, such as picking up dry cleaning, take messages, give directions, move furniture or equipment to set up rooms for events, respond to safety and security issues
Working environment
You could work in a hotel.
Your working environment may be physically demanding.
Career Path & Progression
Look at progression in this role and similar opportunities
With experience, you could progress to head porter or concierge.
With training, you could move into other areas of hotel work like bar work or reception.
Job profile data provided by The National Careers Service.
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