All Job Categories
Tourist information centre assistant
Tourist information centre assistants give information to visitors about transport, tourist attractions and local services and activities.
Average salary (a year)
£15000
Starter
£25000
Experienced
Typical hours (a week)
28.0 to 30.0 hours
variable
Work Hours
evenings / weekends / bank holidays
How to become
Explore the different ways to get into this role
You can get into this job through:a college course; applying directly
College
You could take a college course like
Level 2 Award in the Principles of Customer Service in Leisure, Travel and Tourism, Level 2 Diploma in Travel and Tourism, Level 3 Applied Certificate in Tourism
Entry requirements
You may need:
  • 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
  • 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course
More Information
equivalent entry requirements|https://www.gov.uk/what-different-qualification-levels-mean/list-of-qualification-levels
funding advice|https://www.gov.uk/further-education-courses/financial-help
search for courses|/find-a-course
Direct Application
You could apply directly for jobs. There are no set entry requirements but it may help if you have
a good knowledge of the local area and its attractions and facilities, experience of customer service, the ability to speak one or more foreign languages, GCSEs at grades 9 to 4 (A* to C)
You may get tested on local knowledge and your ability to research queries.
More Information
Career Tips
You're likely to find paid or volunteer work with local authority tourist information centres, national parks, museums and sites of cultural and historical interest.
What it takes
Find out what skills you’ll use in this role
Skills and knowledge
You'll need:
    Customer service skills
    To be thorough and pay attention to detail
    A desire to help people
    Excellent verbal communication skills
    The ability to work well with others
    Administration skills
    Patience and the ability to remain calm in stressful situations
    Sensitivity and understanding
Digital Skills Level
to be able to use a computer and the main software packages competently
What you will do
Discover the day-to-day tasks you’ll do in this role
Day to day tasks
In your day-to-day duties you could
answer customer queries in person, by phone and email, do research using things like the internet, travel guides and timetables, provide accurate information on things to see and do and where to stay, make bookings for travel, entertainment, visitor attractions and accommodation, set up displays within the centre and re-stock literature, keep up to date with local accommodation, places to visit, activities and events, act as an ambassador for the local area and attractions, serve and sell souvenirs and other items from gift shop
Working environment
You could work at an information centre, at an airport, at a port or in a museum.
You may need to wear a uniform.
Career Path & Progression
Look at progression in this role and similar opportunities
With experience, you could become a Tourist Information Centre (TIC) supervisor or manager.
You could also move into local authority tourism departments, regional or area tourist board jobs, or to other areas of the travel and tourism industry.
Job profile data provided by The National Careers Service.
Powered by
Claim your school or college profile