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Train station worker
Train station workers deal with customers and carry out duties in railway stations and on platforms.
Average salary (a year)
£17500
Starter
£27000
Experienced
Typical hours (a week)
43.0 to 45.0 hours
a week
Work Hours
evenings / weekends / bank holidays
on shifts
How to become
Explore the different ways to get into this role
You can get into this job through:a college course; an apprenticeship; applying directly
College
You could do a college course like a Level 2 Certificate in Customer Service, which would teach you some of the general skills you need in this job. This may help when you apply for work.
Entry requirements
You'll usually need:
  • 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
More Information
equivalent entry requirements|https://www.gov.uk/what-different-qualification-levels-mean/list-of-qualification-levels
funding advice|https://www.gov.uk/further-education-courses/financial-help
search for courses|/find-a-course
Apprenticeship
You may be able to get into this career by completing a passenger transport onboard station team member intermediate apprenticeship with a train operating company.
You could also do an intermediate customer service apprenticeship which would give you some of the skills needed for this role.
Entry requirements
You'll usually need:
  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
More Information
equivalent entry requirements|https://www.gov.uk/what-different-qualification-levels-mean/list-of-qualification-levels
guide to apprenticeships|https://www.gov.uk/apprenticeships-guide
Direct Application
You can apply directly to train operating companies. Employers will expect you to have a good standard of English and maths, with some GCSEs at grades 9 to 4 (A* to C).
Experience of working with the public in a retail or customer service setting could give you an advantage when applying for jobs.
If your application is successful, you'll be invited to an assessment day, where you'll
be tested on your maths, communication and customer service skills, have an interview
More Information
Career Tips
It's a good idea to check out the train operating company's passenger charter so that you are familiar with the company's standards and values, before making an application.
Further Information
You'll find more information on train operating companies through the Rail Delivery Group.
What it takes
Find out what skills you’ll use in this role
Skills and knowledge
You'll need:
    Customer service skills
    The ability to accept criticism and work well under pressure
    Sensitivity and understanding
    The ability to work well with others
    To be thorough and pay attention to detail
    Excellent verbal communication skills
    Knowledge of transport methods, costs and benefits
    Knowledge of public safety and security
Digital Skills Level
to be able to carry out basic tasks on a computer or hand-held device
Related Restrictions
pass a medical check
be screened for drugs and alcohol
What you will do
Discover the day-to-day tasks you’ll do in this role
Day to day tasks
In this job, you could
sell and check tickets, make sure that passengers get on and off the train safely, help to load and unload luggage, signal the guard or driver to depart, update message displays showing passenger information, make passenger announcements, operate CCTV cameras, give out information on services, routes, train times and delays
Working environment
You could work at a ticket office or on a station platform.
You may need to wear a uniform.
Your working environment may be outdoors some of the time and crowded.
Career Path & Progression
Look at progression in this role and similar opportunities
With experience, you could be promoted to senior station assistant, station team supervisor, assistant station manager and eventually station manager.
You could also become a ticket inspector and progress to revenue protection officer.
Job profile data provided by The National Careers Service.
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