Level 2 Technical Certificate in IT Support

Course summary

This qualification is for learners who want to start a career in IT support. It is designed for post-16 learners and can be taken as part of a wider study programme. It is an ideal qualification if learners are intending to progress directly to employment in IT, or to an IT apprenticeship. This qualification has been developed in consultation with employers in the IT sector to ensure learners develop the skills and behaviours that will give them the best opportunity to be successful when applying for work. Key skills and knowledge in this occupational area involve understanding how information systems are used and applying technical knowledge related to computer hardware or software, so the areas you cover include: Understanding IT network features and functions, common practices in network security, and the function and features of the main network appliances Using a range of operating system (OS) security functions and associated features Talking to clients to get details of faults Deducing reasons for faults and explaining them to the client Logging client calls, recording problems and solutions Restoring processes in computers and peripherals Setting up new equipment and upgrading existing systems Testing and servicing equipment recording problems Working as part of a team to support business IT networked and online features and functions Understanding the main laws and regulations and ethical responsibilities regarding data protection, and the Computer Misuse Act 1990. Learners will also enhance their broader skills in literacy and numeracy, which will be invaluable in supporting progression in other areas. In addition, they will develop transferable technical and practical skills in communication (working with colleagues, customers and clients), and research and project work providing them with an opportunity to demonstrate their reflective practice by suggesting alternative approaches to a problem.