Small Business Management

Course summary

The course consists of ten units, six core and four additional units, enabling you to study different types of businesses needed to be successful in the business sector. The units to be studied are as follows: The Core Units Unit 02 Deliver Customer Service in a Business Environment. Unit 03 Produce Documents in a Business Environment. Unit 06 Communicate in a Business Environment. Unit 08 Innovation in a Business Environment. Unit 09 Manage and Improve own Performance in a Business Environment . Unit 10 Respond to Change in a Business Environment. Additional Units Unit 11 Creative product promotion. Unit 12 Market research in business. Unit 13 Internet marketing in business. Unit 14 Relationship marketing.